Politique de remboursement

1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

2. FAULTY GOODS
We’re sorry and apologetic to hear that you’ve received an item that’s not in perfect condition. So that we can resolve this issue for you, please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

-Order number

-Shipping Number

-Product name and code 

-Picture of the fault

-Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form please have an image of the faulty item ready as proof for when you receive a reply, as you won’t be able to attach the image on the form just yet.



3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you receive 14 days to cancel your contract with us,

This two week period starts from the day after you have received your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).